Returns and Exchanges
Returns and Exchanges
We hope you love your order from us but if something is not right you have 14 days to return or exchange the item.
Full-price Mochi Kids Apparel in an unwashed, unworn, new condition may be exchanged for free (we will cover the shipping both ways) for another size, style within 14 days of delivery. We cannot offer free exchanges on Mochi Kids fundraiser tees as we have already donated our profits for those. If you would like to exchange a fundraiser tee you will need to cover shipping both ways. A free exchange can only happen one time per order.
Full-price Mochi Kids Apparel in new, unwashed and unworn condition may be returned for refund or store credit within 14 days from delivery. If requesting a refund instead of an exchange, the customer is responsible for covering the return shipping. We are unable to offer refunds on Mochi Kids fundraiser tees.
Curated items (any item that is not Mochi Kids Brand Apparel) including Apparel, Toys, Home, Bath, Party, and more in an unwashed, unworn, unopened, unused condition with all original packaging and tags can be returned or exchanged for store credit or a refund at customers expense within 14 days of delivery. Start your return here
Return Shipping
The customer is required to cover the cost of shipping on returns and exchanges (with the exception of exchanging Mochi Kids Apparel for another size or style.)
We are happy to provide you with a prepaid shipping label for return but the cost of the label will be deducted from your refund.
Once you receive the label you will have 14 days to send the item back. If we receive your return later than that we will issue you store credit in place of a refund.
We will send an invoice for any additional shipping fees required to process your exchange. Your exchange will only be submitted once extra charges have been paid. If an invoice isnt paid in five business days it will be cancelled and store credit will be issued.
If the item you are returning arrives back to us worn or damaged we can either ship it back to you for the cost of shipping or you may forfeit the return/exchange.
Please note that exchanges are subject to availability. If your item is not available at the time of processing you will receive store credit.
Damaged/Defective items if you ordered a Mochi Kids clothing item that you believe to be damaged in shipment or defective, please send a photo of the item and description of the damage to help@mochikids.com within 72 hours of receiving the item.
If your item is from another brand that we carry in our shop we recommend reaching out to that brand directly because they often have guarantees on their products and are more than happy to remedy the situation.
Items that are damaged from wear and tear are not eligible for a return or exchange.
Sale and Promotional items are final sale and cannot be returned or exchanged
Fundraiser tees and items are final sale and cannot be returned. Exchanges are allowed for another size of the same item if we have your size in stock or if we are restocking the item.
Consumable items including any food products, candy, bath and body products are final sale and cannot be returned or exchanged.
Holiday returns/exchanges are accepted for 14 days after the holiday. (Holiday items are those purchased from Black Friday to December 24th.
Return by mail instructions Please send the item(s) via the carrier of your choice to the address on the returns form found here.
PLEASE NOTE: Returns will not be accepted without a completed returns form. Please do not send items without a completed returns form-- (our returns are delivered to a box that is not checked frequently and your items will not be processed in a timely manner).
Mochi Kids is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.